Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews
Research Output:
Contribution to journal
Article
Peer-reviewPublication Information
Output type
Research Output:
Contribution to journal
Article
Peer-reviewOriginal language
EnglishPages from-to (Number of pages)
Pages 62-70Journal (Volume, Issue Number)
Multidisciplinary Business ReviewPublication milestones
- Published - 2017
Publication status
Published - 2017