"Lean Six Sigma application to improve a human resources process: A case study in a commercial and service company in Mexico"

Luz María Valdez de la Rosa, Daniela Garza Gutiérrez, Paulina Hoyos Benítez

Resultado de la investigación

Resumen

The integration of the Lean and Six Sigma methodologies has become a business strategy for the manufacturing, services and public sectors, due to it improves productivity and competitiveness of companies. The present research presents an application of both methodological approaches in a human resources process in a company of the commercial and services sector in Nuevo León, Mexico. The case study shows the improvement of the lead time of the recruitment and selection process with the support of quality and lean tools, using the DMAIC methodology. Also this research presents a viable solution proposal to reduce time and variability of the recruitment and selection process and its results of implementation. Through this application of Lean Six Sigma methodology for an administrative process in human resources, the company improves its performance indicators to satisfy the demand of recruiting personal required.

Idioma originalEnglish
Título de la publicación alojadaProceedings of the International Conference on Industrial Engineering and Operations Management
EditorialIEOM Society
Páginas1262-1263
Número de páginas2
Volumen2018
EdiciónJUL
EstadoPublished - jul 2018
Evento2nd European International Conference on Industrial Engineering and Operations Management.IEOM 2018 -
Duración: 26 jul 201827 jul 2018

Serie de la publicación

NombreProceedings of the International Conference on Industrial Engineering and Operations Management

Conference

Conference2nd European International Conference on Industrial Engineering and Operations Management.IEOM 2018
Período26/7/1827/7/18

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

Huella Profundice en los temas de investigación de '"Lean Six Sigma application to improve a human resources process: A case study in a commercial and service company in Mexico"'. En conjunto forman una huella única.

Citar esto