Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

Luis Carlos Aceves Gutiérrez, Jorge Martín-Gutiérrez, Marta Sylvia del Río Guerra

Resultado de la investigación


This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guide-lines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.
Idioma originalEnglish
Título de la publicación alojadaUniversal Access in Human-Computer Interaction
Subtítulo de la publicación alojadaTheory, Methods and Tools
EditoresMargherita Antona, Constantine Stephanidis
EditorialSpringer Verlag
Número de páginas10
ISBN (versión digital)978-3-030-23560-4
ISBN (versión impresa)978-3-030-23559-8
EstadoPublished - 26 jul 2019
Evento21st HCI International Conference - Walt Disney World Swan and Dolphin Resort, Orlando
Duración: 26 jul 201931 jul 2019

Serie de la publicación

NombreLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen11572 LNCS
ISSN (versión impresa)0302-9743
ISSN (versión digital)1611-3349


Conference21st HCI International Conference
Título abreviadoHCII 2019
País/TerritorioUnited States
Dirección de internet

Nota bibliográfica

Publisher Copyright:
© 2019, Springer Nature Switzerland AG.

All Science Journal Classification (ASJC) codes

  • Factores humanos y ergonomía


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