The firm's continuance intentions to use inter-organizational ICTs: The influence of contingency factors and perceptions

Fabio Enrique Gómez Meneses, Carlos Serrano Cinca, Blanca Hernandez Ortega

Research output: Contribution to journalArticle

13 Citations (Scopus)


We study the influence of contingency factors on the firm's intentions to continue using an inter-organizational ICT. This influence is mediated by perceptions and satisfaction with the ICT. The contingency factors analyzed are the firm's environment and ICT compatibility with the organizational culture. Perceptions are the usefulness, ease of use and security of the ICT. Findings demonstrate that contingency factors directly explain the firm's perceptions and, indirectly, satisfaction and continuance intentions. This study contributes by adapting the predominant behavioral models in the technology arena to the analysis of continuance and explaining why firms perceive inter-organizational ICTs as useful and secure.
Original languageEnglish
Pages (from-to)747
Number of pages761
JournalInformation and Management
Issue number6
Publication statusPublished - 1 Sep 2014


All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)

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