Reduce turnaround time through waste elimination

Bernardo Villarreal, Jose Arturo Garza Reyes, Fernando Gonzalez Aleu, Arturo Quezada, Gabriela Morales, Aracely Carranza

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

According to the NHS Confederation (2012), "It's not good to be a patient stuck on an ambulance trolley in a corridor, but the patients at risk are the road traffic accidents or heart attacks still waiting for the ambulance service to respond". Ambulance Turnaround time is a measure of particular interest in the performance of Emergency Medical Systems (EMS). It determines the degree of coordination and communication with the health institutions where each patient will receive his final treatment. Its value is key in the determination of the ambulance capacity of the operations system of an EMS institution. Long turnaround times decreases the availability of ambulances for future services and furthermore, it increases ambulance response times and patient's health risk. This work is about applying an improvement approach based on Lean Thinking for reducing ambulance turnaround time in the EMS operations of the Red Cross located in metropolitan Monterrey, Mexico. Results of the application are provided.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management, IEOM 2018
PublisherIEOM Society
Pages884-895
Number of pages12
Volume2018-March
ISBN (Print)9781532359446
Publication statusPublished - Mar 2018
Event8th International Conference on Industrial Engineering and Operations Management, IEOM 2018 - Bandung, Indonesia
Duration: 6 Mar 20188 Mar 2018

Conference

Conference8th International Conference on Industrial Engineering and Operations Management, IEOM 2018
CountryIndonesia
CityBandung
Period6/3/188/3/18

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All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

Cite this

Villarreal, B., Reyes, J. A. G., Aleu, F. G., Quezada, A., Morales, G., & Carranza, A. (2018). Reduce turnaround time through waste elimination. In Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM 2018 (Vol. 2018-March, pp. 884-895). IEOM Society.