Optimization model of maintenances services routes

Edgar Granda, Gerardo Frutos

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management
PublisherIEOM Society
Pages1277
Number of pages1
Volume2018
EditionSEP
Publication statusPublished - Sep 2018
Event3rd North American IEOM Conference. IEOM 2018 -
Duration: 27 Sep 201829 Sep 2018

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management

Conference

Conference3rd North American IEOM Conference. IEOM 2018
Period27/9/1829/9/18

Fingerprint

Industry
Operations research
Logistics
Availability
Optimization model
Mexico
Response time
Convenience stores
Time windows
Severity
Assignment

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

Cite this

Granda, E., & Frutos, G. (2018). Optimization model of maintenances services routes. In Proceedings of the International Conference on Industrial Engineering and Operations Management (SEP ed., Vol. 2018, pp. 1277). (Proceedings of the International Conference on Industrial Engineering and Operations Management). IEOM Society.
Granda, Edgar ; Frutos, Gerardo. / Optimization model of maintenances services routes. Proceedings of the International Conference on Industrial Engineering and Operations Management. Vol. 2018 SEP. ed. IEOM Society, 2018. pp. 1277 (Proceedings of the International Conference on Industrial Engineering and Operations Management).
@inproceedings{23726d8396624583b2cb407d63c2d75b,
title = "Optimization model of maintenances services routes",
abstract = "The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.",
author = "Edgar Granda and Gerardo Frutos",
year = "2018",
month = "9",
language = "English",
volume = "2018",
series = "Proceedings of the International Conference on Industrial Engineering and Operations Management",
publisher = "IEOM Society",
pages = "1277",
booktitle = "Proceedings of the International Conference on Industrial Engineering and Operations Management",
edition = "SEP",

}

Granda, E & Frutos, G 2018, Optimization model of maintenances services routes. in Proceedings of the International Conference on Industrial Engineering and Operations Management. SEP edn, vol. 2018, Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM Society, pp. 1277, 3rd North American IEOM Conference. IEOM 2018, 27/9/18.

Optimization model of maintenances services routes. / Granda, Edgar; Frutos, Gerardo.

Proceedings of the International Conference on Industrial Engineering and Operations Management. Vol. 2018 SEP. ed. IEOM Society, 2018. p. 1277 (Proceedings of the International Conference on Industrial Engineering and Operations Management).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Optimization model of maintenances services routes

AU - Granda, Edgar

AU - Frutos, Gerardo

PY - 2018/9

Y1 - 2018/9

N2 - The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.

AB - The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.

UR - http://www.scopus.com/inward/record.url?scp=85067059461&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85067059461&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:85067059461

VL - 2018

T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management

SP - 1277

BT - Proceedings of the International Conference on Industrial Engineering and Operations Management

PB - IEOM Society

ER -

Granda E, Frutos G. Optimization model of maintenances services routes. In Proceedings of the International Conference on Industrial Engineering and Operations Management. SEP ed. Vol. 2018. IEOM Society. 2018. p. 1277. (Proceedings of the International Conference on Industrial Engineering and Operations Management).