TY - GEN
T1 - Optimization model of maintenances services routes
AU - Granda, Edgar
AU - Frutos, Gerardo
PY - 2018/9
Y1 - 2018/9
N2 - The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.
AB - The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.
UR - http://www.scopus.com/inward/record.url?scp=85067059461&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067059461&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85067059461
VL - 2018
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1277
BT - Proceedings of the International Conference on Industrial Engineering and Operations Management
PB - IEOM Society
T2 - 3rd North American IEOM Conference. IEOM 2018
Y2 - 27 September 2018 through 29 September 2018
ER -