Optimization model of maintenances services routes

Edgar Granda*, Gerardo Frutos

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The logistics of operations is fundamental in the success and development of the company, in this article we analyze a service company and its current network of work, this company is dedicated to provide maintenance services. We will formulate through operations research an optimization model for the management of work orders of preventive and corrective services, which will help reduce and optimize service times windows, of one of the largest convenience store chains in Nuevo Leon, Mexico, which has approximately 1,200 stores, by choosing the best technician based on skills, availability and response time. The model uses different parameters such as assignment, type of work, severity and location, to create an optimal route of maintenance attention.

Original languageEnglish
Title of host publicationProceedings of the International Conference on Industrial Engineering and Operations Management
PublisherIEOM Society
Number of pages1
Publication statusPublished - Sept 2018
Event3rd North American IEOM Conference. IEOM 2018 -
Duration: 27 Sept 201829 Sept 2018

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management


Conference3rd North American IEOM Conference. IEOM 2018

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering


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