| Original language | English |
|---|---|
| Pages (from-to) | 62-70 |
| Journal | Multidisciplinary Business Review |
| Publication status | Published - 2017 |
Cite this
@article{dec2ef81a1f74dafaab1453ccecb77a0,
title = "Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews",
author = "{Trevi{\~n}o Benavides}, {Teresa Berenice} and {Morton Rodr{\'i}guez}, {Flor Esthela}",
year = "2017",
language = "English",
pages = "62--70",
journal = "Multidisciplinary Business Review",
}
Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews. / Treviño Benavides, Teresa Berenice; Morton Rodríguez, Flor Esthela.
In: Multidisciplinary Business Review, 2017, p. 62-70.Research output: Contribution to journal › Article
TY - JOUR
T1 - Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews
AU - Treviño Benavides, Teresa Berenice
AU - Morton Rodríguez, Flor Esthela
PY - 2017
Y1 - 2017
M3 - Article
SP - 62
EP - 70
JO - Multidisciplinary Business Review
JF - Multidisciplinary Business Review
ER -