Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)62-70
JournalMultidisciplinary Business Review
Publication statusPublished - 2017

Cite this

@article{dec2ef81a1f74dafaab1453ccecb77a0,
title = "Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews",
author = "{Trevi{\~n}o Benavides}, {Teresa Berenice} and {Morton Rodr{\'i}guez}, {Flor Esthela}",
year = "2017",
language = "English",
pages = "62--70",
journal = "Multidisciplinary Business Review",

}

TY - JOUR

T1 - Online Service Recovery: Exploring the Effects of Justice Theory on Managerial Responses to Negative Online Reviews

AU - Treviño Benavides, Teresa Berenice

AU - Morton Rodríguez, Flor Esthela

PY - 2017

Y1 - 2017

M3 - Article

SP - 62

EP - 70

JO - Multidisciplinary Business Review

JF - Multidisciplinary Business Review

ER -