Leaning the way to satisfy customers: A case study

Bernardo Villarreal, Ana Gabriela Soto, Melissa Rosselly, Christian Rocha

Research output: Contribution to conferencePaper


This article describes the application of a lean scheme for waste elimination to eliminate a problem of high inventory level and low customer service level of a Mexican steel company. This problem was originated by a highly variable and long production lead time that resulted from a decentralized and uncoordinated production and inventory planning and control system, overproduction decisions based on increasing productivity and an inefficient plant layout and material handling system. The implementation of the solutions is still in progress, and a description of the advances and results is given.
Original languageEnglish
Number of pages8
Publication statusPublished - 1 Jan 2013
Externally publishedYes
EventIIE Annual Conference and Expo 2013 -
Duration: 1 Jan 2013 → …


ConferenceIIE Annual Conference and Expo 2013
Period1/1/13 → …

Bibliographical note

Copyright 2014 Elsevier B.V., All rights reserved.

All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering


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