TY - GEN
T1 - "Lean Six Sigma application to improve a human resources process
T2 - 2nd European International Conference on Industrial Engineering and Operations Management.IEOM 2018
AU - de la Rosa, Luz María Valdez
AU - Gutiérrez, Daniela Garza
AU - Benítez, Paulina Hoyos
PY - 2018/7
Y1 - 2018/7
N2 - The integration of the Lean and Six Sigma methodologies has become a business strategy for the manufacturing, services and public sectors, due to it improves productivity and competitiveness of companies. The present research presents an application of both methodological approaches in a human resources process in a company of the commercial and services sector in Nuevo León, Mexico. The case study shows the improvement of the lead time of the recruitment and selection process with the support of quality and lean tools, using the DMAIC methodology. Also this research presents a viable solution proposal to reduce time and variability of the recruitment and selection process and its results of implementation. Through this application of Lean Six Sigma methodology for an administrative process in human resources, the company improves its performance indicators to satisfy the demand of recruiting personal required.
AB - The integration of the Lean and Six Sigma methodologies has become a business strategy for the manufacturing, services and public sectors, due to it improves productivity and competitiveness of companies. The present research presents an application of both methodological approaches in a human resources process in a company of the commercial and services sector in Nuevo León, Mexico. The case study shows the improvement of the lead time of the recruitment and selection process with the support of quality and lean tools, using the DMAIC methodology. Also this research presents a viable solution proposal to reduce time and variability of the recruitment and selection process and its results of implementation. Through this application of Lean Six Sigma methodology for an administrative process in human resources, the company improves its performance indicators to satisfy the demand of recruiting personal required.
UR - http://www.scopus.com/inward/record.url?scp=85066954735&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85066954735&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85066954735
VL - 2018
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1262
EP - 1263
BT - Proceedings of the International Conference on Industrial Engineering and Operations Management
PB - IEOM Society
Y2 - 26 July 2018 through 27 July 2018
ER -