The fundamental responsibilities of Emergency Medical Service (EMS) systems are to provide urgent medical care, such as pre-hospital care, and to transport the patient to the hospital if needed. The agility and efficiency of EMS systems are major public concerns. Since the EMS process involved is fundamentally a transportation process, the Lean Transportation approach is a viable option for improving Emergency Medical Service (EMS) operations performance. The identification of waste during the ambulance cycle time is the basis for designing an operations improvement strategy. The scheme utilized uses modified versions of the Transportation Value Stream Map (TVSM) and The Operational Vehicle Effectiveness (TOVE) Index. Thus, availability, performance and quality wastes are identified to define the improvement strategy. Results of the application for the Monterrey metropolitan operations of the Mexican Red Cross are provided.
|Title of host publication||Proceedings of the International Conference on Industrial Engineering and Operations Management|
|Number of pages||9|
|Publication status||Published - Jul 2017|
|Event||European International Conference on Industrial Engineering and Operations Management.IEOM 2017 - |
Duration: 24 Jul 2017 → 25 Jul 2017
|Name||Proceedings of the International Conference on Industrial Engineering and Operations Management|
|Conference||European International Conference on Industrial Engineering and Operations Management.IEOM 2017|
|Period||24/7/17 → 25/7/17|
Bibliographical notePublisher Copyright:
© 2017 IEEE.
All Science Journal Classification (ASJC) codes
- Strategy and Management
- Management Science and Operations Research
- Control and Systems Engineering
- Industrial and Manufacturing Engineering