TY - GEN
T1 - Lean emergency medical operations
AU - Villarreal, Bernardo
AU - Granda, Edgar
AU - Lankenau, Samantha
AU - Montalvo, Andrea
AU - Bastidas, Ana Cristina
AU - Garza-Reyes, José Arturo
PY - 2017/7
Y1 - 2017/7
N2 - The fundamental responsibilities of Emergency Medical Service (EMS) systems are to provide urgent medical care, such as pre-hospital care, and to transport the patient to the hospital if needed. The agility and efficiency of EMS systems are major public concerns. Since the EMS process involved is fundamentally a transportation process, the Lean Transportation approach is a viable option for improving Emergency Medical Service (EMS) operations performance. The identification of waste during the ambulance cycle time is the basis for designing an operations improvement strategy. The scheme utilized uses modified versions of the Transportation Value Stream Map (TVSM) and The Operational Vehicle Effectiveness (TOVE) Index. Thus, availability, performance and quality wastes are identified to define the improvement strategy. Results of the application for the Monterrey metropolitan operations of the Mexican Red Cross are provided.
AB - The fundamental responsibilities of Emergency Medical Service (EMS) systems are to provide urgent medical care, such as pre-hospital care, and to transport the patient to the hospital if needed. The agility and efficiency of EMS systems are major public concerns. Since the EMS process involved is fundamentally a transportation process, the Lean Transportation approach is a viable option for improving Emergency Medical Service (EMS) operations performance. The identification of waste during the ambulance cycle time is the basis for designing an operations improvement strategy. The scheme utilized uses modified versions of the Transportation Value Stream Map (TVSM) and The Operational Vehicle Effectiveness (TOVE) Index. Thus, availability, performance and quality wastes are identified to define the improvement strategy. Results of the application for the Monterrey metropolitan operations of the Mexican Red Cross are provided.
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M3 - Conference contribution
AN - SCOPUS:85067018517
VL - 2017
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 766
EP - 774
BT - Proceedings of the International Conference on Industrial Engineering and Operations Management
PB - IEOM Society
T2 - European International Conference on Industrial Engineering and Operations Management.IEOM 2017
Y2 - 24 July 2017 through 25 July 2017
ER -