Information technologies supporting emergency management controllers in New Zealand

Emergency management controllers throughout the developed world use various information technologies to help them manage emergencies. These emergencies can evolve rapidly, meaning that efficient information management is needed to minimize a range of uncertainties. Interviews with 12 emergency operation center controllers, from diverse areas of New Zealand, were analyzed using a grounded theory approach. Results of this analysis suggested that each center uses one or more software options to manage response-related information, such as: hazard assessments, task and event logs, and intelligence received in a range of formats. Their use of different software and non-electronic options appears to vary according to the experience of each emergency management controller. The current research has highlighted a range of considerations that need to be considered when developing information technologies for emergency management. As a whole, the current paper provides a rare and tangible look at how information technology is being used by important decision makers facing hard-to-predict emergency conditions in a developed country context.