Improving service level through agility

Bernardo Villarreal, Guadalupe Elizondo-Anzaldo, Alejandra Villarreal-Hinojosa, Adalia Rocha-Treviño

Research output: Contribution to conferencePaper


Agility is a business-wide capability that is actually required to compete successfully. It embraces organizational structures, information systems, logistic processes and, in particular, mindsets, Christopher, etal., 2000. Mason-Jones, etal., 2000 provide several characteristics that describe the environments for which this capability is well suited. A volatile marketplace, high product variety, high product availability and custom-made products are among the most important ones. Christopher, 2000 and Gunasekaran, 1998, among others, describe schemes for achieving higher levels of agility. Two fundamental elements of these schemes are the minimization of both; total lead time and inventory levels. The aim of an agile company or supply chain should be to carry inventory in as generic a form as possible. This is the concept of postponement, a vital element in any agile strategy. This paper is concerned with the implementation of strategies for improving service levels for a Mexican company that manufactures fiberglass reinforced polyester panels for industrial applications. The main strategy is concerned with applying the concept of postponement to improve service levels through reducing lead times with lower inventory levels.
Original languageEnglish
Number of pages38
Publication statusPublished - 1 Dec 2004
EventIIE Annual Conference and Exhibition 2004 -
Duration: 1 Dec 2004 → …


ConferenceIIE Annual Conference and Exhibition 2004
Period1/12/04 → …

Bibliographical note

Copyright 2008 Elsevier B.V., All rights reserved.

All Science Journal Classification (ASJC) codes

  • General Engineering


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