Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guide-lines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.
Original languageEnglish
Title of host publicationUniversal Access in Human-Computer Interaction
Subtitle of host publicationTheory, Methods and Tools
EditorsMargherita Antona, Constantine Stephanidis
PublisherSpringer Verlag
Pages191-200
Number of pages10
Volume11572
ISBN (Electronic)978-3-030-23560-4
ISBN (Print)978-3-030-23559-8
DOIs
Publication statusPublished - 26 Jul 2019
Event21st HCI International Conference - Walt Disney World Swan and Dolphin Resort, Orlando, United States
Duration: 26 Jul 201931 Jul 2019
http://2019.hci.international/

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11572 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference21st HCI International Conference
Abbreviated titleHCII 2019
CountryUnited States
CityOrlando
Period26/7/1931/7/19
Internet address

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All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

Cite this

Aceves Gutiérrez, L. C., Martín-Gutiérrez, J., & del Río Guerra, M. S. (2019). Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. In M. Antona, & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction: Theory, Methods and Tools (Vol. 11572, pp. 191-200). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11572 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23560-4_14