Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

Luis Carlos Aceves Gutiérrez, Jorge Martín-Gutiérrez, Marta Sylvia del Río Guerra

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guide-lines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.
Original languageEnglish
Title of host publicationUniversal Access in Human-Computer Interaction
Subtitle of host publicationTheory, Methods and Tools
EditorsMargherita Antona, Constantine Stephanidis
PublisherSpringer Verlag
Number of pages10
ISBN (Electronic)978-3-030-23560-4
ISBN (Print)978-3-030-23559-8
Publication statusPublished - 26 Jul 2019
Event21st HCI International Conference - Walt Disney World Swan and Dolphin Resort, Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11572 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference21st HCI International Conference
Abbreviated titleHCII 2019
Country/TerritoryUnited States
Internet address

Bibliographical note

Funding Information:
We would like to thank Andrea Cortés, Alma Velázquez and Edgar Ramírez to their contribution to the heuristics, both in the revision of existing ones and the creation of new one, work done as undergraduates for their final project under the supervision of their thesis advisor, Marta Sylvia del Río at the Universidad de Monterrey.

Publisher Copyright:
© 2019, Springer Nature Switzerland AG.

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics


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