Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

Luis Carlos Aceves Gutiérrez; Jorge Martín-Gutiérrez; Marta Sylvia del Río Guerra

doi:10.1007/978-3-030-23560-4_14

Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

Luis Carlos Aceves Gutiérrez, Jorge Martín-Gutiérrez, Marta Sylvia del Río Guerra

Departamento de Computación e Ingeniería Industrial

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guide-lines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.

Original language	English
Title of host publication	Universal Access in Human-Computer Interaction
Subtitle of host publication	Theory, Methods and Tools
Editors	Margherita Antona, Constantine Stephanidis
Publisher	Springer Verlag
Pages	191-200
Number of pages	10
Volume	11572
ISBN (Electronic)	978-3-030-23560-4
ISBN (Print)	978-3-030-23559-8
DOIs	https://doi.org/10.1007/978-3-030-23560-4_14
Publication status	Published - 26 Jul 2019
Event	21st HCI International Conference - Walt Disney World Swan and Dolphin Resort, Orlando, United States Duration: 26 Jul 2019 → 31 Jul 2019 http://2019.hci.international/

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11572 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	21st HCI International Conference
Abbreviated title	HCII 2019
Country/Territory	United States
City	Orlando
Period	26/7/19 → 31/7/19
Internet address	http://2019.hci.international/

Bibliographical note

Funding Information:
We would like to thank Andrea Cortés, Alma Velázquez and Edgar Ramírez to their contribution to the heuristics, both in the revision of existing ones and the creation of new one, work done as undergraduates for their final project under the supervision of their thesis advisor, Marta Sylvia del Río at the Universidad de Monterrey.

Publisher Copyright:
© 2019, Springer Nature Switzerland AG.

All Science Journal Classification (ASJC) codes

Human Factors and Ergonomics

Access to Document

10.1007/978-3-030-23560-4_14

Cite this

Aceves Gutiérrez, L. C., Martín-Gutiérrez, J., & del Río Guerra, M. S. (2019). Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. In M. Antona, & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction: Theory, Methods and Tools (Vol. 11572, pp. 191-200). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11572 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-23560-4_14

Aceves Gutiérrez, Luis Carlos ; Martín-Gutiérrez, Jorge ; del Río Guerra, Marta Sylvia. / Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. Universal Access in Human-Computer Interaction: Theory, Methods and Tools. editor / Margherita Antona ; Constantine Stephanidis. Vol. 11572 Springer Verlag, 2019. pp. 191-200 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Aceves Gutiérrez, LC, Martín-Gutiérrez, J & del Río Guerra, MS 2019, Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. in M Antona & C Stephanidis (eds), Universal Access in Human-Computer Interaction: Theory, Methods and Tools. vol. 11572, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11572 LNCS, Springer Verlag, pp. 191-200, 21st HCI International Conference, Orlando, United States, 26/7/19. https://doi.org/10.1007/978-3-030-23560-4_14

Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. / Aceves Gutiérrez, Luis Carlos; Martín-Gutiérrez, Jorge; del Río Guerra, Marta Sylvia.
Universal Access in Human-Computer Interaction: Theory, Methods and Tools. ed. / Margherita Antona; Constantine Stephanidis. Vol. 11572 Springer Verlag, 2019. p. 191-200 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11572 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Aceves Gutiérrez LC, Martín-Gutiérrez J, del Río Guerra MS. Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. In Antona M, Stephanidis C, editors, Universal Access in Human-Computer Interaction: Theory, Methods and Tools. Vol. 11572. Springer Verlag. 2019. p. 191-200. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-23560-4_14

Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces

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All Science Journal Classification (ASJC) codes

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