This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guide-lines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.
|Title of host publication||Universal Access in Human-Computer Interaction|
|Subtitle of host publication||Theory, Methods and Tools|
|Editors||Margherita Antona, Constantine Stephanidis|
|Number of pages||10|
|Publication status||Published - 26 Jul 2019|
|Event||21st HCI International Conference - Walt Disney World Swan and Dolphin Resort, Orlando, United States|
Duration: 26 Jul 2019 → 31 Jul 2019
|Name||Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)|
|Conference||21st HCI International Conference|
|Abbreviated title||HCII 2019|
|Period||26/7/19 → 31/7/19|
Bibliographical noteFunding Information:
We would like to thank Andrea Cortés, Alma Velázquez and Edgar Ramírez to their contribution to the heuristics, both in the revision of existing ones and the creation of new one, work done as undergraduates for their final project under the supervision of their thesis advisor, Marta Sylvia del Río at the Universidad de Monterrey.
© 2019, Springer Nature Switzerland AG.
All Science Journal Classification (ASJC) codes
- Human Factors and Ergonomics