Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations

Laura Zapata, Teresa Berenice Treviño Benavides, Flor Esthela Morton Rodríguez, José Luis Pineda Garelli

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Abstract

This chapter aims to study digital tools as media for one of the most important aspects of the knowledge management process in organisations: knowledge transfer. This research contributes to the literature by proposing a relevant intersection between knowledge transfer, digital tools, and uses and gratifications theory to provide an in-depth understanding of employees’ motivations in using digital tools at work. By using a qualitative, exploratory methodology, we shed light on why digital tools facilitate knowledge transfer in organisations. Additionally, we provide a first attempt to classify the use of digital tools in organisations from a knowledge management perspective and assess the integration of the use of these tools and the current changes in the distribution of the physical space in the office. Managers can support the use of certain informal digital tools by their employees as a new communication channel in their organisations. Considering that employees are already used to managing digital tools, it is expected that they will be more motivated to ask questions, share information, discuss ideas and therefore acquire new knowledge through these media.
Original languageEnglish
Title of host publicationManagement and Technological Challenges in the Digital Age
EditorsPedro Novo Melo, Carolina Machado
PublisherCRC Press
Pages87-106
Number of pages19
Volume1
Edition1
ISBN (Print)978-1-4987-8760-4
Publication statusPublished - Mar 2018

Fingerprint

Knowledge transfer
Employees
Knowledge management process
Communication channels
Information share
Methodology
Managers
Knowledge management
Employee motivation

Cite this

Zapata, L., Treviño Benavides, T. B., Morton Rodríguez, F. E., & Pineda Garelli, J. L. (2018). Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations. In P. Novo Melo, & C. Machado (Eds.), Management and Technological Challenges in the Digital Age (1 ed., Vol. 1, pp. 87-106). CRC Press.
Zapata, Laura ; Treviño Benavides, Teresa Berenice ; Morton Rodríguez, Flor Esthela ; Pineda Garelli, José Luis. / Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations. Management and Technological Challenges in the Digital Age. editor / Pedro Novo Melo ; Carolina Machado. Vol. 1 1. ed. CRC Press, 2018. pp. 87-106
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Zapata, L, Treviño Benavides, TB, Morton Rodríguez, FE & Pineda Garelli, JL 2018, Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations. in P Novo Melo & C Machado (eds), Management and Technological Challenges in the Digital Age. 1 edn, vol. 1, CRC Press, pp. 87-106.

Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations. / Zapata, Laura; Treviño Benavides, Teresa Berenice; Morton Rodríguez, Flor Esthela; Pineda Garelli, José Luis.

Management and Technological Challenges in the Digital Age. ed. / Pedro Novo Melo; Carolina Machado. Vol. 1 1. ed. CRC Press, 2018. p. 87-106.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

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AB - This chapter aims to study digital tools as media for one of the most important aspects of the knowledge management process in organisations: knowledge transfer. This research contributes to the literature by proposing a relevant intersection between knowledge transfer, digital tools, and uses and gratifications theory to provide an in-depth understanding of employees’ motivations in using digital tools at work. By using a qualitative, exploratory methodology, we shed light on why digital tools facilitate knowledge transfer in organisations. Additionally, we provide a first attempt to classify the use of digital tools in organisations from a knowledge management perspective and assess the integration of the use of these tools and the current changes in the distribution of the physical space in the office. Managers can support the use of certain informal digital tools by their employees as a new communication channel in their organisations. Considering that employees are already used to managing digital tools, it is expected that they will be more motivated to ask questions, share information, discuss ideas and therefore acquire new knowledge through these media.

M3 - Chapter (peer-reviewed)

SN - 978-1-4987-8760-4

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A2 - Novo Melo, Pedro

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Zapata L, Treviño Benavides TB, Morton Rodríguez FE, Pineda Garelli JL. Exploring the Uses and Gratifications of Digital Tools as Knowledge Transfer Media in Organisations. In Novo Melo P, Machado C, editors, Management and Technological Challenges in the Digital Age. 1 ed. Vol. 1. CRC Press. 2018. p. 87-106