Continuous improvement project within Kaizen: critical success factors in hospitals

Fernando Gonzalez-Aleu, Eileen M. Van Aken, Jennifer Cross, Wiljeana J. Glover

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Purpose: Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals (Lean-Kaizen project, Lean Six Sigma project, Six Sigma projects, and Quality Improvement projects). Design/methodology/approach: A retrospective survey was applied to any CIP leaders/facilitators from hospitals that conducted at least one CIP during the last two years. Findings: Three main findings were obtained from the 116 valid responses. First, the level of importance of 47 out of 53 CSFs to achieve CIPs success in hospitals was assessed as very important or higher (4 or higher on a six-point scale). Second, there are important differences between the CSFs to achieve CIP success in hospitals in this research and previous investigations. Third, the type of CIP affects the level of importance of 16 out of 53 CSFs to achieve CIP success in hospitals. Originality/value: Practitioners involved with CIPs activities in hospitals could use the knowledge extracted from this investigation to improve the impact of their CIPs. Future research should continue in two lines: test if the 53 CSFs for CIPs measure a unique factor and identify the main relationships or paths between CSFs for CIPs and CIP outcomes.

Original languageEnglish
Pages (from-to)335-355
Number of pages21
JournalTQM Journal
Volume30
Issue number4
DOIs
Publication statusPublished - 11 Jun 2018

Fingerprint

Critical success factors
Kaizen
Continuous improvement
Project success
Lean Six Sigma
Design methodology
Factors
Quality improvement
Six Sigma
Facilitators

All Science Journal Classification (ASJC) codes

  • Decision Sciences(all)
  • Business and International Management
  • Business, Management and Accounting(all)
  • Strategy and Management

Cite this

Gonzalez-Aleu, Fernando ; Van Aken, Eileen M. ; Cross, Jennifer ; Glover, Wiljeana J. / Continuous improvement project within Kaizen: critical success factors in hospitals. In: TQM Journal. 2018 ; Vol. 30, No. 4. pp. 335-355.
@article{1b43a5e00b9f40ed936f0ad01c6e0169,
title = "Continuous improvement project within Kaizen: critical success factors in hospitals",
abstract = "Purpose: Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals (Lean-Kaizen project, Lean Six Sigma project, Six Sigma projects, and Quality Improvement projects). Design/methodology/approach: A retrospective survey was applied to any CIP leaders/facilitators from hospitals that conducted at least one CIP during the last two years. Findings: Three main findings were obtained from the 116 valid responses. First, the level of importance of 47 out of 53 CSFs to achieve CIPs success in hospitals was assessed as very important or higher (4 or higher on a six-point scale). Second, there are important differences between the CSFs to achieve CIP success in hospitals in this research and previous investigations. Third, the type of CIP affects the level of importance of 16 out of 53 CSFs to achieve CIP success in hospitals. Originality/value: Practitioners involved with CIPs activities in hospitals could use the knowledge extracted from this investigation to improve the impact of their CIPs. Future research should continue in two lines: test if the 53 CSFs for CIPs measure a unique factor and identify the main relationships or paths between CSFs for CIPs and CIP outcomes.",
author = "Fernando Gonzalez-Aleu and {Van Aken}, {Eileen M.} and Jennifer Cross and Glover, {Wiljeana J.}",
year = "2018",
month = "6",
day = "11",
doi = "10.1108/TQM-12-2017-0175",
language = "English",
volume = "30",
pages = "335--355",
journal = "TQM Journal",
issn = "1754-2731",
publisher = "Emerald Group Publishing Ltd.",
number = "4",

}

Continuous improvement project within Kaizen: critical success factors in hospitals. / Gonzalez-Aleu, Fernando; Van Aken, Eileen M.; Cross, Jennifer; Glover, Wiljeana J.

In: TQM Journal, Vol. 30, No. 4, 11.06.2018, p. 335-355.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Continuous improvement project within Kaizen: critical success factors in hospitals

AU - Gonzalez-Aleu, Fernando

AU - Van Aken, Eileen M.

AU - Cross, Jennifer

AU - Glover, Wiljeana J.

PY - 2018/6/11

Y1 - 2018/6/11

N2 - Purpose: Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals (Lean-Kaizen project, Lean Six Sigma project, Six Sigma projects, and Quality Improvement projects). Design/methodology/approach: A retrospective survey was applied to any CIP leaders/facilitators from hospitals that conducted at least one CIP during the last two years. Findings: Three main findings were obtained from the 116 valid responses. First, the level of importance of 47 out of 53 CSFs to achieve CIPs success in hospitals was assessed as very important or higher (4 or higher on a six-point scale). Second, there are important differences between the CSFs to achieve CIP success in hospitals in this research and previous investigations. Third, the type of CIP affects the level of importance of 16 out of 53 CSFs to achieve CIP success in hospitals. Originality/value: Practitioners involved with CIPs activities in hospitals could use the knowledge extracted from this investigation to improve the impact of their CIPs. Future research should continue in two lines: test if the 53 CSFs for CIPs measure a unique factor and identify the main relationships or paths between CSFs for CIPs and CIP outcomes.

AB - Purpose: Evidence suggests that hospitals are having problems achieving continuous improvement project (CIP) goals or sustaining their results. Therefore, the purpose of this paper is to identify those critical success factors (CSFs) most strongly related to CIP success in hospitals (Lean-Kaizen project, Lean Six Sigma project, Six Sigma projects, and Quality Improvement projects). Design/methodology/approach: A retrospective survey was applied to any CIP leaders/facilitators from hospitals that conducted at least one CIP during the last two years. Findings: Three main findings were obtained from the 116 valid responses. First, the level of importance of 47 out of 53 CSFs to achieve CIPs success in hospitals was assessed as very important or higher (4 or higher on a six-point scale). Second, there are important differences between the CSFs to achieve CIP success in hospitals in this research and previous investigations. Third, the type of CIP affects the level of importance of 16 out of 53 CSFs to achieve CIP success in hospitals. Originality/value: Practitioners involved with CIPs activities in hospitals could use the knowledge extracted from this investigation to improve the impact of their CIPs. Future research should continue in two lines: test if the 53 CSFs for CIPs measure a unique factor and identify the main relationships or paths between CSFs for CIPs and CIP outcomes.

UR - http://www.scopus.com/inward/record.url?scp=85045742027&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85045742027&partnerID=8YFLogxK

U2 - 10.1108/TQM-12-2017-0175

DO - 10.1108/TQM-12-2017-0175

M3 - Article

VL - 30

SP - 335

EP - 355

JO - TQM Journal

JF - TQM Journal

SN - 1754-2731

IS - 4

ER -