Conceptual framework to estimate continuous improvement project success in hospitals

Fernando Gonzalez-Aleu, Eileen M. Van Aken, Jennifer Cross, Wiljeana Glover

Research output: Contribution to journalConference article


Two main topics related to continuous improvement projects (CIPs) in hospitals are addressing in this paper: critical success factors (CSF) and CIP outcomes. First, CSFs for CIPs are those factors highly related to CIP success. A previous investigation in this topic suggested the presence of 53 factors related to CIP success in hospitals. Second, CIP success could be measured with CIP hard outcomes (e.g. percentage of goal achievement and percentage of target area performance improvement) and CIP soft outcomes (e.g. CIP target area perceives impact). Recently, eleven survey items were used to measure CIP target area perceives impact (CIP soft outcome). The purpose of this paper is to create a conceptual framework to assess the relationship between 53 factors related to CIP success in hospitals (independent variable) and two CIP outcomes (dependent variables: two soft outcomes). In order to address this aim, the research team collected 112 valid surveys responses from CIP leaders in hospitals and conducted seven exploratory factors analysis. The final conceptual framework was constructed using the input-process-output approach and consisted of 13 independent construct variables and two dependent construct variables.

Original languageEnglish
Pages (from-to)58-69
Number of pages12
JournalProceedings of the International Conference on Industrial Engineering and Operations Management
Issue numberMAR
Publication statusPublished - 1 Mar 2019
Event9th International Conference on Industrial Engineering and Operations Management, IEOM 2019 - Bangkok, Thailand
Duration: 5 Mar 20197 Mar 2019


All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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