Are we making progress? A case study using the baldrige assessment tool

Fernando Gonzalez Aleu, Kim Gausepohl

Research output: Contribution to conferencePaper

1 Citation (Scopus)

Abstract

The Baldrige Criteria for Performance Excellence (CPE) program has two assessment tools: "Are We Making Progress?" and "Are We Making Progress as Leaders?" (referred to here as AWMP). These assessments, administered via survey questionnaire, give any organization the opportunity to develop a self-diagnostic at any time. However, guidance is lacking in the administration of the assessments and the interpretation of its results. The purpose of this paper is to describe a method to administrate the assessments, and transform its results to scoring values, providing any organization the opportunity to measure itself in each section of the CPE. This paper describes a case study using the AWMP tool in a 500-bed hospital. As a result of the assessment, the hospital became more aware of its relative performance with respect to other healthcare organizations (using the Baldrige CPE scoring system) and the hospital identified a comprehensive list of opportunities for improvement. Copyright, American Society for Engineering Management, 2012.
Original languageEnglish
Pages625-631
Number of pages7
Publication statusPublished - 1 Dec 2012
Externally publishedYes
EventAnnual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management -
Duration: 1 Dec 2012 → …

Conference

ConferenceAnnual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management
Period1/12/12 → …

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    Aleu, F. G., & Gausepohl, K. (2012). Are we making progress? A case study using the baldrige assessment tool. 625-631. Paper presented at Annual International Conference of the American Society for Engineering Management 2012, ASEM 2012 - Agile Management: Embracing Change and Uncertainty in Engineering Management, . https://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=84883362719&origin=inward